The Functional System Administrator oversees the AtHoc IWSAlerts system and ensures support and maintenance activities are carried out in accordance with established DOS network specifications and schedules.
· Perform regularly scheduled system tests and monitor system health.
· Periodically review application and system logs. Purge logs when applicable.
· Apply the latest STIGS, IAVAs, TCNOs and Window’s updates as per customer information assurance requirements.
· Perform database maintenance and ensure that maintenance plans are executed as expected.
· Test, stage, and apply system and application level upgrades, patches, and fixes.
· Ensure changes to the system are documented as per policy and submit all necessary change management requests.
· Support ongoing deployment of desktop components to include client upgrades and implementation to new workstations (if desktop clients are deployed).
· Monitor and elevate networking and infrastructure issues by submitting trouble tickets to the appropriate IT groups of customer; track all issues to successful resolution.
· Coordinate appropriate upgrade times in-line with mission priorities for both the system and to ensure proper service restore priorities are met.
· Assist customers in exercising COOP capabilities to simulate system failure to test failover/MAS capabilities. Failover components include database replication, redirecting HTTPS traffic, ensuring failover application servers mirror production servers and working with customer IT team to restore system per SLA.
· Receive knowledge transfer (if person is different than initial implementation team) and maintain system documents updated Support the functional owners of AtHoc Crisis Communication System in providing knowledge base and content as well as best practices.
· Develop strong customer relationships and provide support (to operators and end-users) as per customer policies and by using customer ticketing tools.
· Refine and configure application to meet customer operational requirements and policies on an on-going basis.
· U.S. Citizenship.
· Active Secret (or higher) Security Clearance.
· Strong networking experience and knowledge of HTTP, TCP/IP, web servers, preferably IIS.
· DoD 8570 Tech Level II certification or higher (GSEC, Security+ CE, SCNP, or SSCP).
· System administration experience with Microsoft Windows Server 2008/2012/2014.
· System administration experience with Microsoft Windows XP and 7.
· Experience with knowledge or knowledge Active Directory/LDAP.
· Experience and strong working knowledge of SQL Server (e.g. Running Stored Procedures, managing maintenance plans, DB restores/backups).
· Experience in installing enterprise server software and performing operational tests.
· Knowledge of Service IT environment.
· Remote desktop access to all IWSAlerts application and database server which will enable FSA can configure machines from central location (based on customer requirements for after office hour access).
· Required administrator access to IWSAlerts application and database servers across DOS (CONUS and OCONUS, if applicable).
· Physical access to IWSAlerts application and database servers.
· Defined as a Local Administrator on IWSAlerts application and database servers.
· Government work space with telephone (DSN and commercial) and workstation.
· Ability to communicate complex technical issues to non-technical audiences.
· Work cross functionally with other Base Emergency Managers and IT Leadership as well as base level technicians.
· Access to Service enterprise trouble ticket system to ensure tickets can be submitted by FSA.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions of the position.
While performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use hands and fingers, to handle or feel and to manipulate keys on a keyboard. The work is generally sedentary in nature, but may occasionally require the employee to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee is occasionally required to exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects, including the human body. The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
While performing the responsibilities of the position, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the position.
The work environment is a general office environment and the employee. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
This position description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
DNI is an equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
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